Offside juvenile equipment: each customer is a VIP shopping guide shopping guide skills
The staff of any one shop must never underestimate the value of a customer, even if it is only a 20 yuan to buy the guests, in fact, is a big customer shop, you have considered this account seriously! If a customer: one day into your shop for the first time, the value of goods purchased is only 20 yuan, the quality of the products you listen to your customers favorite products like, but also very satisfied with the shopping guide service attitude, due to shopping guide Introduced to buy a related product, the value is about 20 yuan, so that the customer has become an old customer. According to the seasons of spring, summer, autumn and winter and two sets of clothes in terms of season, the customer buys eight times a year in the store, and also tells his friends and family members his good feeling and the reputation of the store. Take 10 people each year as an example. What is the minimum direct value created? 20X2X8X11 = 3520 yuan. Of course, each customer can not only buy 20 yuan each time the product, so every customer for us, are God. In addition to the inexpensive products in the store, shopping guide level of service, enthusiasm, attitude are very important. Let the shoppers keep their footsteps, so that customers become repeat customers, into VIP customers. First of all, we must clarify the relationship between shops and customers, the relationship between shops and customers is like a man's pursuit of women, as long as there is enough attractiveness, the shop is possible with customers to establish a from "love at first sight" to " Sweet first love "change, through hard work management, to create a" forever "of love. According to the survey, the غير مجاز مي باشدt of attracting new customers is more than five times that of regular customers. Buyers only provide quality products is not enough, we must exceed customer expectations, to create greater customer satisfaction to truly customer loyalty: For example: the customer said I want a beautiful clothes "as a Purchasing Guide You have to go deep into understanding the needs of your customers: 1. The needs you say (I want a beautiful dress) 2. The real need (I want this dress to be fashionable, Value); 3, did not say the demand (want to get good service is respected need, sense of superiority); 4, to meet the pleasing needs (purchase need to be compliment, with small gifts) Customers to provide quality products and services in the process, we must also be the heart of customers, treat customers as a lifetime friend to treat and use the emotional investment to inject their loved ones like emotion and care in an effort to establish and customers "forever" Of off-season relationship. Offside youth wear is the earliest in the 8 to 15-year-old design, development, production and sales of enterprises. To provide young friends fashion, diversity, a ***ual dress solutions to win the countless boys and girls, parents and adults favor now has a national shop more than 450 successful, with professional rich experience in shop management resources. So far, the offside youth brand has accumulated rich in terminal management services Of the actual combat experience shop now has access to more than 20 provinces and cities, with more than 400 brand stores, stores continue to expand in. Share more shop management strategy, immediately pay attention to offside juvenile equipment it!
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